Michael Johnsen announces training for VIC staff

Gloucester’s Visitor Information Centre (VIC) staff will get a training boost on Monday, November 20, when they attend a workshop in Port Macquarie.

Member for Upper Hunter, Michael Johnsen has announced that VIC staff in the Upper Hunter will be trained in the latest customer service techniques thanks to a NSW Government program to help promote rural and regional NSW.

The workshops were developed by the NSW Government’s tourism and major events agency, Destination NSW, in collaboration with TAFENSW.

“We are delighted to be providing our local Visitor Information Centres with the right tools to deliver high-quality service for the people visiting our Upper Hunter Electorate,” Mr Johnsen said.

“Our beautiful region has so much on offer and this fantastic program will offer staff the must-know tips and insights to deliver great visitor experiences. I encourage everyone to take part and register soon for this wonderful opportunity.”

“The workshops are free and open to all Visitor Information Centre staff, whether they work full-time, part-time, as a casual or as a volunteer,” Mr Johnsen said.

“Growing tourism in rural and regional areas is a top priority for the Nationals in  Government, we know how vital the industry is to local communities and we’ve committed record funding to help grow local visitor economies,” Mr Johnsen concluded.