I was pleased to read about the excellent customer experience witnessed while shopping at the Gloucester Woolworths in a letter to the editor in the Gloucester Advocate on November 8.
Subscribe now for unlimited access.
$0/
(min cost $0)
or signup to continue reading
As you had noticed, we have introduced self serve checkouts for those of our customers who wish to use them - as well as an online pick-up service.
At Woolworths we want our customers to have a choice about how they pay for their groceries.
We know that self-serve checkouts are very popular with our customers nationwide and we have them in around 80 per cent of our stores, with an average of six in each.
These new registers at Gloucester have resulted in four extra jobs and 90 extra hours a week added to our service team rosters.
We are also currently looking to employ a further five team members. In fact we started with 47 team members four years ago and have now grown to over 70 local team members as the store has grown and extra services such as the pick-up and self service registers have been added.
Traditional check outs will always have a place as many customers enjoy using them, however the introduction of the self serve check outs will provide the store greater ability to serve customers and reduce wait times during peak trade.
Glenn McCormack, Store Manager Gloucester
