Commonwealth Bank of Australia has apologised for a major systems outage that left customers out of pocket and forced some branches to close.
Subscribe now for unlimited access.
$0/
(min cost $0)
or signup to continue reading
The issue, which affected bank transfers and other online services, began early on Thursday afternoon and wasn't resolved until late Friday morning.
"We are working through the backlog of payments as quickly as possible and rest assured that all payments both into and out of customer accounts are being processed as a priority," CBA said in a statement.
But some payments may still be delayed.
"We are very sorry for the inconvenience this is causing our customers," CBA said.
"We want to assure customers that their accounts are safe."
Multiple customers took to social media to complain about the inconvenience and a number threatened to close their accounts.
"My 14 yo [year old] son needed $. I couldn't transfer ... This is the final straw. I'm leaving," one person posted on Twitter under the user handle Tammo.
The outage was sparked by an upgrade implemented on Thursday.
Australian Associated Press
